Before you press submit
- Please always include your order reference it will start “HLW” Please use the email that is used for your account’s sign in
- If the items are damaged, please provide photos clearly showing the damage to all items
- If the items are short dated, please provide photo of the Best before on the items
- Please also be specific on variant (flavour or size) of the item/s effected and quantity effected
- Please do not dispose of any items, all items must be kept for possible collection.
- We aim to respond within 48 hours from this ticket being raised, this may to obtain further details for any investigation needed.
- Please read our terms and conditions before submitting a claim
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