Before you press submit

  1. Please always include your order reference it will start “HLW” Please use the email that is used for your account’s sign in

  2. If the items are damaged, please provide photos clearly showing the damage to all items

  3. If the items are short dated, please provide photo of the Best before on the items

  4. Please also be specific on variant (flavour or size) of the item/s effected and quantity effected

  5. Please do not dispose of any items, all items must be kept for possible collection.

  6. We aim to respond within 48 hours from this ticket being raised, this may to obtain further details for any investigation needed.

  7. Please read our terms and conditions before submitting a claim

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